Coffee chain Dunkin’ and hospitality stands at sports stadiums are testing a new checkout-free payment system from Mastercard Inc. as retailers try to meet shoppers’ desire for speed and reduced human contact.
Their initiatives are similar to Amazon.com Inc.’s Go technology, which uses scanners, cameras and software to let shoppers walk out of a store without stopping to pay for their purchases. Amazon has opened more than two-dozen Go-branded stores since 2018 and offered other retailers access to the technology in March. Early customers include OTG Experience LLC at its CIBO Express stores in Newark Liberty International and LaGuardia airports.
Now similar experiments are spreading as companies double down on plans to reduce social contact in stores. A survey published by McKinsey & Co. in July found that most consumers in the U.S. and China who changed their shopping habits during the pandemic expect the change to stick after the crisis.