Restaurant drive-thrus have become slower and less accurate in 2021, according to SeeLevel HX’s annual report.

The average total time spent in the drive-thru lane increased by more than 25 seconds from a year ago to 382 seconds. Compared with pre-pandemic times, that’s nearly a minute longer. Order accuracy dropped to 85% this year from 87% in 2020.

SeeLevel HX used mystery shoppers to wait in drive-thru lines across 10 chains and 1,492 restaurant locations from July through early August to compile the annual study. More than half of the orders placed happened during lunch hours.

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