McDonald’s Corp. is testing automated voice order-taking at about 10 drive-thrus in the Chicago area, company CEO Chris Kempczinski told an investor conference Wednesday.

“There is a big leap between going from 10 restaurants in Chicago to 14,000 restaurants across the U.S. with an infinite number of promo permutations, menu permutations, dialect permutations, weather — I mean, on and on and on and on,” said Kempczinski, president and CEO of the Chicago-based burger brand, at the AllianceBernstein Strategic Decisions conference.

“Do I think in five years from now you’re going to see a voice in the drive-thru?” Kempczinski asked. “I do, but I don’t think that this is going to be something that happens in the next year or so.”


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